Account and Data Deletion

Requesting account deletion marks your account with status deletion_requested and records the request timestamp. Account deletion is not immediate — data is not removed at the moment you submit the request. A support team member processes the removal workflow after you submit.

In the app:Profile > Account & Data Deletion > Request Account Deletion.

By email: Send a message to support@2-v2.com with “Account deletion request” as the subject. Include the email address associated with your account.

Both methods are equivalent. The in-app path is preferred because it automatically records the request under your account.

Before requesting deletion, you can request a copy of your account data. In the app: Profile > Account & Data Deletion > Request Data Export.

Data export fulfillment is not yet automated. Support will prepare a copy of your data and respond to your account email. Allow reasonable time for your export to be prepared.

When your deletion request is processed, the following are removed:

• Your profile: display name, home area, avatar, date of birth, activity interests, skill comfort preference, and availability preferences
• Your authentication credentials: email address and hashed password from Supabase Auth
• Challenges you created, after a retention period to support dispute resolution and legal obligations
• Your participation records, after a retention period
• Block list entries you created
• On-device storage data, cleared when you uninstall the app or the app detects your account is no longer active

Some records are retained after account deletion to support safety, dispute resolution, and legal obligations. These records are not visible to regular users.

• Moderation queue items, moderation actions, and audit logs involving your account. Audit logs are append-only and cannot be deleted.
• Safety reports filed by others about you, retained with the report record for ongoing and future safety review.
• Reports you filed about others, retained with the report record.
• Appeal records involving your account, retained for the lifetime of the appeal record.
• Any records required by an active moderation review, legal hold, or safety obligation.

Timelines are not guaranteed. We process deletion requests in reasonable order. No specific deletion timeline is enforced by automated processes at this time.

After your deletion is fully processed, residual copies in backups are removed according to standard backup rotation practices.

If you need your deletion request escalated, contact support@2-v2.com.

For questions about account deletion or your personal data, contact support@2-v2.com.